We Make Pipe Dreams a Reality at MillTown Plumbing & Heating, Inc. We are a family owned business that has been serving communities for over 35 years. We are a steadily growing home service company providing services for plumbing, heating, cooling and electrical in both residential and commercial systems in Massachusetts and New Hampshire.

Benefits

• PTO Time
• Flexible Schedule
• Blue Cross Blue Shield Health Insurance
• Dental and Vision Insurance
• Bonuses
• Life Insurance
• 401(k) Retirement Plan with Company Match
• Six Paid Holidays
• Company Uniforms that are laundered weekly
• Educational Allowances/Reimbursement for field related courses
• Paid ongoing training
• Company Events
• Boot Compensation
• Company Truck to take home

Essential Duties and Responsibilities

• Complete all drain cleaning, jetting and cable work related to in-home, service calls.
• Provide camera service for every mainline stoppage within 24 hours of the report.
• Know how to establish customer rapport to provide the right products and services.
• Educate and assist customers on the importance of sewer repair and replacement.
• Help customers select the right maintenance plan and understand warranty information.
• Explain reasons for blockage and illustrate how you will resolve the issue.
• Understand your service criteria and hold yourself accountable for exceeding revenue goals.
• Show yourself as professional and knowledgeable to win new referrals and repeat business.
• Work alongside customer service and dispatch to ensure overall success of the business.
• Protect drain cleaning and camera equipment and keep a well inventoried truck.
• Participate actively in all training exercises, morning meetings, trade shows and retreats.
• Train and mentor apprentices to ensure quick, accurate repairs.
• Be accurate and timely with invoices, time cards, curbside feedback and option sheets.
• Additional duties as needed

Desired Skills and Experience

• Licensed with knowledge of local plumbing codes and the ability to make on-the-job applications.
• Continued education and training.
• Clean, safe driving record.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• High integrity with advanced social skills and ability to make solid connections.
• Strong desire to be a better technician tomorrow than you are today.
• A competitive individual contributor who also loves to win as a team.

Qualifications

• NexStar Service System with one year

MillTown Plumbing and Heating, Inc. is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability or any other characteristic protected by applicable law